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PRIVACY POLICY

Forage Technology Ltd customer privacy policy

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

Telephone

014576050000

Email

orders@foragetech.co.uk

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Photographs or video recordings

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Legal obligation

 

Where we get personal information from

  • People directly
  • Third parties:
  • Trident MicroNutri and Distributors 
 

How long we keep information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including as required by applicable laws, regulations, or contractual obligations. Specifically:

  • Names and Contact Details: Retained for as long as you are an active customer and up to 7 years after your last transaction or interaction with us to comply with legal and regulatory requirements.
  • Addresses: Retained for as long as you are an active customer and up to 7 years after your last transaction or interaction with us for record-keeping and legal compliance.
  • Payment Details: Retained only as long as necessary to complete the transaction. Card information is not stored beyond the point of transaction, but bank transfer details are kept for up to 7 years for accounting and auditing purposes.
  • Photographs or Video Recordings: Retained for as long as necessary to fulfill the purposes for which they were collected. For instance, security footage may be retained for up to 5 years or longer if required for security investigations, legal claims, or compliance with legal obligations.

 

At the end of these retention periods, we will securely delete or anonymise your personal information to prevent it from being reconstructed or read.

 

Who we share information with

Data processors

Odoo

This data processor does the following activities for us: Holds information to process orders 

Others we share personal information with

  • Organisations we’re legally obliged to share personal information with
 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

25 July 2024